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Go to the support portal · Opens in a new tabFrequently asked questions
How do I add a certification to my dive wallet?
In the app, open your profile, go to Certifications and tap Create certification. Add the agency, level and certification number, attach a photo of the card and sign the declaration confirming the details are true. Until you sign it, the certification is not valid for dive centres.
How do I import dives from my dive computer?
In your logbook, tap Import and upload the file exported by your computer: .fit (Garmin Descent, Suunto) or .logtrak (Scubapro LogTRAK). Okeanun reads the depth profile and skips dives that are already in your logbook.
How do I share my documentation with a dive centre?
You decide when and with whom you share your profile. You can export a PDF or give the centre the information it needs to prepare your activity; a centre using Okeanun Manager then sees your certifications, medical questionnaire and insurance from its dashboard.
How do I delete my account?
Open Settings, scroll to Delete account and confirm with your password (if you signed up with Google or Apple, confirm from the mobile app). Deletion is permanent: your dives, certifications and personal data are removed. Dive centres you have dived or booked with keep only the documentation they need to prove the activity took place.
I forgot my password. How do I get back in?
On the sign-in screen tap 'Forgot your password?' and enter your email. We'll send you a link to set a new one. If it doesn't arrive, check your spam folder and then write to us.
Are you a dive centre?
If you use Okeanun Manager or are thinking about it, email us with your centre's name and we'll help with the initial setup, staff accounts and moving your existing data.
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